Frequently Asked Questions
What you need to know
Why should I choose Calibrate UK for medical equipment calibration?
Established in 2012, our business has built a strong reputation for professionalism, technical expertise, and exceptional service in the medical device industry. With manufacturer-trained engineers and extensive experience in the calibration, testing, and servicing of medical equipment, we ensure your devices are maintained to the highest standards.
Our team is approachable, highly skilled, and dedicated to exceeding your expectations, consistently going the extra mile to deliver outstanding results. Don’t just take our word for it—explore our reviews to see the positive experiences of our satisfied clients. Beyond scheduled calibration visits, we’re always here to address any concerns, providing timely and reliable support whenever you need it.
Where is Calibrate UK based?
Calibrate UK operates from offices in Yorkshire, supported by regionally based engineers strategically positioned to provide swift and efficient service to medical facilities across the nation. No matter your location, our team is equipped to reach you promptly and deliver exceptional support.
How many items can we have tested?
Calibrate UK is fully equipped to handle any volume of equipment, whether you're managing a single item or an entire site. For smaller quantities, we offer a convenient return-to-base option. Our focus is on delivering tailored solutions that put our customers' needs first, ensuring flexibility and exceptional service at every stage. In addition to our extensive experience with individual clients, we regularly manage NHS contracts, servicing over 150 sites nationwide. We also collaborate with the UK’s leading private healthcare organisations, as well as GP groups and Clinical Commissioning Groups (CCGs), demonstrating our ability to manage large-scale projects with the same level of dedication and expertise.
Are your services limited to GP surgeries?
At Calibrate UK, we offer flexible and comprehensive calibration and testing services across a wide range of facilities. Whether you're a GP surgery, an Occupational Health department, an Ambulance service, a Physiotherapy clinic, a sports centre, or any other healthcare or wellness provider, we’ve got you covered. No matter the setting, our expert team ensures your equipment is performing at its best, delivering reliability and precision every time. Trust us to support your operations, enhance safety, and keep your equipment in top condition, wherever you are!
How is our equipment tested?
At Calibrate UK, our engineers utilize cutting-edge medical equipment testing devices to ensure the highest standards of performance and safety for your equipment. We conduct thorough testing, and based on the results, your equipment will either pass or fail, depending on whether it operates within predefined tolerances. Should an item fail, our engineers typically offer on-site calibration or repairs to get you back up and running quickly. In cases where on-site calibration isn't feasible, we'll advise you on the next steps for off-site repairs. Our engineers are always ready to discuss your options in detail during their visit, ensuring you're fully informed and confident in the solution.
How does it work once I contact you?
Once you've confirmed your quote, our friendly booking team will work closely with you to arrange a convenient date and time for your service. We aim to make the process as seamless as possible to ensure minimal disruption.
One week before your scheduled visit, you'll receive a reminder email, along with useful tips to help you prepare and get the most out of the visit.
How does it work on the day of the visit?
On the day of your visit, our engineer will adapt to whatever works best for you. Whether you prefer to have a staff member assist by guiding the engineer through the facility, or if you'd like the engineer to move freely from room to room, we are happy to accommodate your needs. Some surgeries prefer to have their equipment prepped and ready ahead of the engineer’s arrival—if that’s the case for you, just let us know. If you have any special requirements, please inform our booking team when scheduling your appointment, and we’ll ensure everything is tailored to fit your needs.
What happens if we have used you before?
If you've used our services before, our booking team will proactively reach out to you ahead of your next scheduled calibration, so you don’t have to worry about remembering the date. We aim to take the stress out of the process by working with you to find a time that’s most convenient for your schedule. This way, you can focus on your work while we handle the details.
Do you cover the entire U.K?
Yes, our engineers provide nationwide coverage across the UK, including all surrounding islands. No matter where you are, we’re ready to deliver expert service right to your doorstep. Whether you're in bustling city centers or remote locations, you can rely on us to meet your needs with flexibility and efficiency.